Search Engines And A Website Outage

Do SERP Rankings Drop After A Website Outage ?

Oh yes, they do.

We’ve learned the hard way that if your site gets hit by a virus, the search engines will penalize you. On a few occasions recently, we’ve seen our clients websites hosted by major providers get hit and go down. We notice it when our SERP tracking tools alert us to drastic drops in search engine ranking positions.

If you’re a search marketer or webmaster concerned with organic search rankings, you need to take security seriously. This blog post explains the impact we’ve seen on a client’s SERP rankings and what we did to harden their website.

For privacy reasons, we won’t mention the name of the client or give their URL, but we can share the SERP positions. This graph is provided by AuthorityLabs, one of the SERP tracking tools we use.

search engines and a website outage

SERP Rankings Drop After A Website Outage

As you can see, the blank space indicates the outage of the site. The chart also shows how after the site was restored, the SERP positions in all three of the major engines remained below their previous rankings.

Google’s SERPs still are not back to the top 30 postions.

The restored site was identical, and there was no significant difference in our link building immediately before or after the outage.

How To Protect Yourself From A Drop In SERP Rankings After A Website Outage

As they say, an ounce of prevention…

Since influencing the search engines is so laborious, the best protection from sagging SERPs is prophylactic. Keep your website up and running, and you’ll be safe.

Since this client was running WordPress, we will provide the steps we took to harden their site. Let it be known, though, that if a hacker wants to get into your site, there’s nothing you can do to fully prevent it. As our security advisor says, “There’s way more of the bad guys out there than us security guys. And in some cases, they’re much smarter.”

These steps are intended to “harden” WordPress, to make it less susceptible, but not impenetrable.

Security Checklist for WordPress

If you’re installing WordPress for the first time, use the Secure WordPress plugin, which helps with installation by removing extra information, otherwise, perform these tasks:

  • Correct file permissions (chmod 644 for files chmod 755 for folders)
  • Get SSL
  • Create an admin user with a name other than “Admin” and delete the default Admin user
  • Change all default passwords (to be complex (14+ characters, including letters, caps, numbers, and symbols)
  • Use SSH or SFTP, not FTP
  • Limit search engines – in robots.txt add Disallow: /wp-*
  • Don’t allow access to wp-admin and wp-includes folder (use .htaccess to prevent)
  • Disable indexing by adding Options -Indexes to .htaccess
  • Remove default users and create a new one
  • WP admin site should only be accessed by trusted ip (can be done in .htaccess)
  • Remove version from header.php (<meta name=”generator” content=”WordPress <?php bloginfo(‘version’); ?>” /> )
  • Add An Intruder Detection System
  • There are also several plugins that can help with closing these security loopholes. It’s best to install these one at a time, to see how they behave and to see if there’s any impact on your site.

    If you’re installing a new instance of WordPress, start with WP Security Scan. If you’re working on an existing site, start with Secure Wordpress, which will close many of the vulnerabilities listed above.

    WordPress Security Plugins

    Note: We are not security experts and suggest you hire one to provide professional advice about your particular setup.

    How Do I Get My Ranking Back If My Site Goes Down?

    Many hosting providers keep thier own backups, but you need to check to see what their policies are for restoring your site. Some hosting providers don’t backup your site, or may only keep a week or so of backups, which won’t always help.

    It’s important that you keep your own backups as well, just in case. Here’s the tools we use:

    Check your Google Webmaster Tools. We’ve seen the webmaster tools reporting weeks after a site was restored that it still had malware or that the keywords of the site was incorrect.

    You can then submit a reconsideration request to Google to re-index your site. Google does read all requests, but provides no timeframe for responding.

    After your site is restored, speak with your SEO specialist about their strategy for restoring your rankings.

    Other Resources

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    Posted in: SEO, Word Press, websites

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    SEO Webdesign

    Here’s what we think webdesigners should know about SEO.

    I got a call today from a web developer we partner with, who asked if I had a best practices guide for designing a website with SEO in mind. It got me to thinking that while most of our SEO work is on technical or content issues, many of these best practices will impact a designer’s work.

    The most important thing for a designer to understand is that SEO is not push marketing, it’s pull marketing, where you’re responding to a stated need by your consumer. This means that effective SEO design should give users what they’ve already told you they’re looking for.

    In other words, a user is having a conversation inside their head about what they need when they type words into a search engine. Your job as a web designer is to step into that conversation and say, “I’ve got what you’re looking for.” This most often means creatively using your target keyword phrases in mind as you design your UI. Why? Users are thinking in their terms, not your terms, and not the client’s industry terms.

    We always coach our clients: this is not about you. It’s about your customers & making them feel like you can solve their problems.

    In addition, we of course always advise clients to involve SEO at the inception of the web design project. Knowing what terms people are searching on and having a keyword sitemap will help designers make informed decisions. Plus, it could reduce the need to rework designs.

    Checklist For SEO Webdesign:

    • Make sure the text, headers AND navigation are machine readable, either with web-safe fonts or technologies like Cufon or Type Kit. This is most important for headers and tag lines, less so for flashy imbedded presentations. Go ahead, select the text on this example.
      • Don’t use images or flash for navigation, only html text.
    • Use your target keywords in the navigation elements, when possible. Look at the Floating Docks pulldown menu in this example.
    • Use your target keywords in the header text, when possible. Example.
    • Include a machine-readable footer. For local businesses, be sure to include the address. Example.
    • Put a strong call to action and the phone number in a big font in the top right of the masthead. Example.
    • Have at least a page of content on the home page, even if it has to go below the fold. Example. Consider show/hide features of DHTML5 if you want to minimize the negative impacts of too much copy.
    • Find a way to utilize internal links in the copy. Example.
    • Include an HTML site map for larger sites. This will help search engines and people.
    • Design a custom 404 page.
    • Never, ever build a site entirely in flash. Only use flash to embed movies into HTML wrappers. Use a technology like Frontal Code to make flash machine readable.

    Coding Your Webdesign For SEO

    • Make your code W3C compliant and fast loading. Google is trying to make the web a “better place” and has been known to penalize sites for bad code and long load times.
      • Use .js includes rather than putting javascript on pages. The search engines will therefore only read one line when loading this http request. Even though there might be 100 lines of code for the script, this would be handled as a separate request.
      • Use compressed, fast loading images.
    • If you’re on a CMS, make sure the title, nav, headers, and other page elements are independent. Many older CMS systems tried to make administration easier by making these page elements controlled by a single field.
    • All images should have optimized alt tags.
    • Avoid frames.
    • Ensure the site displays with javascript disabled.
    • Check for broken links and images.
    • Code address and contact information with Microformats
    • Consider that the pages at the top level of a site are “more important” to search engines than sub section pages. In other words, apply SEO strategy to your directory structure. Keep URLs short and include keywords in the URLs. Generally, the closer to the root, the more chance a page has of ranking. As usual, I agree with Stoney deGeyter’s description of how to use directory structure to an SEO advantage.
    • If possible, use table-less coding techniques and put the most important content for the search engines at the top of the code. In this example, you’ll see that at the top of the web page is content for branding, not content for SEO, but have a look at the code, and you’ll see the first words we’re presenting to the search engines is actually “Maryland Lasik.” Look at the screenshots below for an illustration.
    SEO Webdesign

    Note how the SEO content appears below the brand / sales copy.

    SEO Web Design

    Yet in the code, the SEO Optimized Content comes above the sales copy.

    If you have any additional thoughts on SEO for webdesign, feel free to post a comment below.

    Finally, you should also check Google’s Website Design Guidelines.

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    Posted in: SEO, websites

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    Mention of Our Baltimore SEO Company in the Examiner

    Earlier this week, Gerry Hanlon did a nice piece on our Baltimore SEO Company in the Examiner. Many thanks to Gerry for taking the time to “get” our work.

    Gerry is a great writer by the way, if you’re looking for someone who can market you on or off line. He also makes compelling corporate videos.

    Thanks Gerry!

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    Posted in: About periscopeUP, SEO

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    Search Engine Optimization
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